We offer a 60-day return policy. You have 60 days from the date you receive your item to request a return.

To start a return, you can contact us at support@noxlumin.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

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Our warehouses are strategically located in San Francisco (U.S.) and GuangZhou (China).

We will prioritize shipping from San Francisco warehouses. Estimated delivery times fall within 7-10 days.

Please note that if the item is out of stock there, we will ship it via air freight from our main warehouse in Guangzhou, China. This may result in a delivery time that is 1-2 days longer than the estimated delivery time.

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Got a question? Visit our FAQ Page for more information.

You can also contact us via our customer support form — click here.

We also provide online AI customer support. The AI assistant is always available and can resolve the vast majority of your issues, responding to your inquiries instantly. If your question isn't adequately addressed, we will send a more detailed reply to your email the next day.

You'll get free shipping when your order is over $15.

We support tax refunds for purchases made by organizations with valid tax-exempt certifications.

In summary, the tax exemption process requires you to make an initial purchase, submit necessary documentations (State Exempt Certificate and IRS 501(c)(3) Tax Exempt Letter) in response to your order confirmation, and wait for a review period of one to three business days. Upon approval, you will receive a refund of the sales tax charged.

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